FAQ & Client Guidelines

Frequently Asked Questions

First-Time Clients

❓ Do I need to fill out any paperwork?

🅰️ "To maximize our time on the table, please complete your Massage Intake form at least 24 hours before your session.”

❓ Where should I park?

🅰️ Parking is available on-site. You can view detailed directions and parking instructions here: https://shaktiinthemountains.com/parking/

❓ How early should I arrive?

🅰️ Please arrive 5 to 10 minutes early and enter through the garden door.

General

❓ How should I prepare for my massage appointment?

🅰️

Hydrate: Drink plenty of water throughout the day leading up to your session. Hydrated muscles are easier to work on and less prone to soreness.

Eat Lightly: Avoid heavy meals 1 to 2 hours before your appointment to stay comfortable while lying on the massage table.

Clothing: Wear loose, comfortable, easy-to-change clothing.

During your session: You will be securely draped with sheets at all times during the service—only the specific area being worked on will be exposed.

Communication is key—please speak up anytime regarding pressure, temperature, room lighting, or music volume so I can adjust it for you.

Shower is optional: A warm shower right before your appointment helps loosen tight muscles.

Booking & Scheduling

❓ What is the cancellation policy?

🅰️ "I respect your time and my own. Please provide at least 24 hours' notice for cancellations. Your deposit will be credited toward a future appointment if rescheduled within a 24 hour window.”

❓ Do you accept walk-ins, or are appointments required?

🅰️ Because I operate as a solo therapist without a dedicated front-desk staff, appointments are strictly required—I am unable to accept walk-in clients.

Standard Online Booking: You can schedule your appointment directly through my website up to 24 hours in advance. A $25 deposit is required at the time of booking to secure your time slot.
Same-Day Appointments: If you need a last-minute session, I am happy to accommodate same-day requests when my schedule allows! Please text or call me before 10:00 AM to check availability for that day.

Contact & Customer Support

❓ How can I contact you?

🅰️Texting is the fastest way to reach me! You can text or call my primary line at (423) 430-9662 to ask questions or leave a message.

Pricing & Payment

❓ Why is a deposit required?

🅰️ Your deposit holds your appointment time exclusively for you and goes directly toward the total cost of your service.

❓ How does the final payment work

🅰️ We offer several ways to settle the remaining balance at checkout: Card (subject to a 4% processing fee), Cash, or Digital Wallet (no fee)."

Services & Treatments

❓ Which type of massage service do I offer?

🅰️

Swedish/Relaxation Massage
Deep Tissue Massage
Therapeutic Massage
Trigger Point Therapy
Joint Rotation Work
Stretching
Chair Massage

Effective 8/01/2026

Studio Policy

Payments

A deposit of $25 is required to secure your appointment time.

We offer multiple ways to settle the balance upon checkout: Card (4% processing fee applies), Cash (no fee), and Wallet.”

Reschedule

Your deposit will be credited toward a future appointment if rescheduled within a 24 hour window.”

Cancellations & No-Shows

To ensure I can provide the best possible care and accommodate all clients, I kindly request at least 24 hours' notice for any cancellations or rescheduling.

Please note the following:

Late Cancellations: Appointments cancelled with less than 24 hours' notice will lose their deposit.

No-Shows: Failure to arrive for your scheduled appointment without prior notice will result in the loss of your deposit.

~Thank you for respecting my time and for your continued support of my practice.~

Late Arrivals

Arriving more than 15 minutes late without informing the therapist will result in a shortened session or we will have to reschedule.

~Communication is key~

Children

Children are welcome to receive services. However, children without appointments are not permitted, as this is an unsupervised environment and is not safe for unattended minors.

For safety and liability reasons, unattended minors are not permitted in the clinic. All clients under the age of 18 must be accompanied by a guardian.”

Cell Phones

For your comfort, you can silence, power down your phone or have your ringer on low.

Right to Refuse Service

I reserve the right to refuse service at my discretion and to dismiss any client displaying disruptive, inappropriate, or abusive behavior.

~Try people how you want to be treated!~

Duty to Inform

Full disclosure is required. I am not responsible for adverse reactions resulting from undisclosed medical conditions or contraindications.

All medical history shared is kept strictly confidential and used solely to ensure your safety and treatment efficacy.

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